Frequently Asked Questions - Insurance & Coverage

Yes, basic insurance (Collision Damage Waiver) is included, covering most damage costs, excluding excess charges for accidents or damage not covered under the policy.

The basic insurance covers damage to the rental vehicle in case of an accident. It does not cover damage to tires, glass, or interior, and third-party claims may require additional coverage.

Optional insurance upgrades such as Super Collision Damage Waiver (SCDW) or Personal Accident Insurance (PAI) are available for extra protection. These cover damages not included in basic insurance, like theft or damage to personal belongings.

In case of an accident, contact the police immediately by dialing 999. A police report is mandatory to file an insurance claim. Please also inform our customer service as soon as possible.

Yes, basic roadside assistance is included for mechanical issues or breakdowns. Additional services like towing or replacement vehicles may be charged separately.