Frequently Asked Questions - Rental Process & Booking

You can book a car online via our website, mobile app, or by contacting our customer service team. We also accept walk-ins at our rental locations, but we recommend booking in advance for availability.

UAE Residents: A valid UAE driving license, Emirates ID, and a credit card. Tourists: A valid passport, visit visa, international driving license, and a credit card.

Yes, you can modify or cancel your reservation through our website or customer service, subject to availability and cancellation policies. Please check your booking confirmation for details on cancellation fees.

The minimum age is 21 years, and drivers under 25 may incur a young driver surcharge. There is no maximum age, but all drivers must hold a valid license for at least one year.

Yes, a security deposit is required, which can be paid via credit card. The deposit is held for the duration of the rental and will be refunded within 21-30 days, depending on the payment provider. However, we have also deposit free option with little charges.